SHIPPING TO US
Please remove the monitor itself from the machine. Make a note where the wires and connections go. You should just have a 12"x12" cube (approx) with the monitor picture tube and its associated circuit boards inside its metal casing, like in the photograph of the monitors above. Please do not send just the cathode ray tube on its own, nor just the printed circuit board alone and expect us to repair it! If your screen does not look like the ones above, please call for advice.
Normally, we do not require the complete control, and if you send it to us there is an excellent chance of damage in transit which could cost a fortune. Monitors usually only require the removal of half a dozen screws and a couple of plugs to get them out. If in doubt please call us on 07973-443735.
If you are sending by courier please make sure the monitor is well packed. Pack the unit in a plastic bag or wrap in cling film. Then pack inside a stout cardboard box with plenty of thick layers of bubble wrap or styrene bubble foam all around it (at least 4"-6" thick). The most delicate part of the monitor is the socket end of the cathode ray tube behind the screen and the printed circuit board that plugs into it. Please make sure that this area is well protected - the opposite end (screen) of the tube is quite strong as the glass is about 1/2" thick. Please do not send your screen inside a wooden pallet that requires a fork lift to move it.
Remember, your monitor is extremely fragile, containing glass! If it's damaged in transit it may be irrepairable and end up costing you £1000's!
If you are not entirely happy, pack that box in a bigger box with more packing around it. Mark the box "Fragile". Our address is below.
We use TNT (0800 100 600) as our couriers for UK parcels. We use FedEx for overseas shipments. They will include insurance as an extra, providing the item is very well packed. If your monitor is desperately needed please phone us to tell us it's coming so we can be ready to get straight to work when it arrives.
Please ship to our storage facility: JOHN HOLLAND (07973-443735), ACCESS HOUSE, READ STREET, COVENTRY, CV1 5PT, GB Tel: +44 (0)7973-443735
Fax: +44 (0)24-7669-3046
